adware/spyware faqs
general information
ordering questions
payment and billing

customer service
technical support questions
basic functions questions
console overview
threat level definitions

PAYMENT AND BILLING

What payment options are available?
We accept Visa, MasterCard, American Express, Discover, and Diner's Club.
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How can I cancel my order?
Please contact our 24 hour customer support center at 1.888.658.8366

or

E-mail our accounting department by clicking here. (48 hour estimated turnaround time)
Refunds are processed immediately and will receive a confirmation e-mail. Allow 5-7 business days for your financial institution to update their records.
Refunds can only be processed to the same card used to purchase the software.
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I have this charge on my credit card from you, what is it?
You purchased our software over the internet. You should have received an e-mail confirmation when your credit card was charged.

or

Some of our software is subscription based. Your subscription expired and automatically renewed in order to keep your software up to date with the latest upgrades and spyware definitions. You should have received an e-mail confirmation of your subscription renewal when your credit card was charged.
You can view details of your purchases and manage your account by visiting our website and going to our Manage My Account page.
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How do I know if my information is secure when I order?
Our servers are certified secure by Starfield Technologies. You can read more about their web security here:   http://www.starfieldtech.com/products/web_security.htm.
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What is your refund policy?
We have a no hassle refund policy.  If for any reason you are unsatisfied with our product, we will gladly refund your money.
Please contact us by phone 1.888.658.8366 or email our accounting department by clicking here.
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I registered the software but I did not get my e-mail confirmation. How can I get it?
Check to see if your e-mail address is correct and if you have an internet connection as well as any firewall or SPAM blocker that could affect delivery of e-mail.
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